TERMS & Conditions

Here Comes The Bride Ltd trading as Silk & Ink Designs

WE ACCEPT ORDERS ON THE BASIS THAT THE FOLLOWING TERMS AND CONDITIONS ARE UNDERSTOOD AND AGREED TO:

MINIMUM ORDER // A minimum order quantity of 20 applies to all invitation orders. An order will will not be accepted under this amount.

COLOUR REPRESENTATION // Silk & Ink Designs cannot accept responsibility for colour and texture variations which occur occasionally. This is due to paper milling over time and stocks kept by our printers. Although every effort has been made to reproduce colours accurately, due to digital imagery and differences in monitor resolutions, some colours shown may not be exact representations of actual colours used. These differences will also occur from one print run to another. Please ensure you order all of what you need to avoid discrepancies. Colour swatches are available on request.

PROOFS // It is the customers responsibly to thoroughly check proofs provided. These are created based on the order form submitted. We offer unlimited revisions to allow for corrections. Once these have been approved, we are not responsible for any mistakes on stationery. We strongly recommend printing proofs if possible, at 100% size and asking a ‘fresh set of eyes’ to also check. Final approval must be in writing via email.

Customers will be responsible for any reprint costs should they choose to have an error fixed. Work WILL NOT commence until proofs and payment have been approved and received. If customer requests a change to the proofs after production has commenced, then a charge will be made to cover the cost of the items already printed.

TIMING // We require 3-4 weeks turnaround for our House Collections, 6-8 weeks for our Bespoke service. This relies on a prompt response from our customers replying to proofing emails. We understand customers have busy lives so please factor in a bit of extra time when planning your invites.

CANCELLING & REFUNDS // An order can be cancelled and customer will be refunded an amount based on the progress of their order. If proofs have been completed, £35 will be deducted for work completed. Should order have gone to print, costs will be calculated and detailed for customer. Please note that due to each product being printed and assembled to order, we do not offer refunds on unwanted products. In the unusual circumstance that any of our products arrive in an unsatisfactory condition due to our error or damage during delivery we will either exchange or refund those products affected. Please contact us immediately if there is a problem with your order.

VENUE ILLUSTRATIONS // All venue illustrations and drawings created by Silk & Ink Designs remain our copyright property. With the exception of private homes, we reserve the right to use illustrations again on new designs and printed stationery. Drawings can be used for clients own private use on permission of Silk & Ink Designs.

PAYMENT // Full payment is required on placing your order. No printing or production will commence until payment has been received. We accept payment via Bank Transfer or Card payments (via PayPal).

DELIVERY // Delivery dates are estimates and Silk & Ink Designs will not be held responsible for any orders not allowing for this time scale, unless pre-agreed with the customer. We aim to deliver all orders 14 WORKING days from approval to print.

All designs on this website are copyright of Silk & Ink Designs and must not be copied or reproduced under any circumstances.

We reserve the right to update details or prices on our website at any time, including our Terms and Conditions.